Clear, empathetic communication and self-awareness are essential in healthcare when facing emotionally charged situations. This webinar will equip you with practical skills for handling anger, responding effectively to complaints, and delivering bad news with compassion and professionalism.
In this episode, Dr Lucy O’Hagan explores how healthcare professionals navigate uncertainty in consultations, from diagnostic ambiguity to effective patient communication. It covers strategies for gathering information, using reasoning tools, and managing not knowing while maintaining patient trust.
Webiner for My Health Hub.
So interesting speaking to a mixed audience of prescribers, nurses, nurse practitioners, paramedics and pharmacists. The basics of making a diagnosis and then how to bring the patient with you.
Really lovely to talk with Anna Thomas about how stories and medicine weave together in a medical consultation. Listen here.
How doctors create their identity through the stories they take part in.